  Luxury bed & breakfast farm stay accommodation Near Port Macquarie NSW 
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Bed and Breakfast Farmstay Accommodation NSW Australia Rainforest ~ North Brother Mountain ~ North Coast New South Wales B and B Homepage | Sitemap | Guestbook | Reviews Package Deals | Tourist Information | Contact | Links Bed and Breakfast Recipes | E Greeting Cards |
  Cottage accommodation luxury farm holiday Near Taree NSW
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Reservations at Benbellen Country Retreat Terms and Conditions We are a small family operated business dedicated to making sure that all your expectations of your stay at Benbellen Country Retreat, Penlan Cottage and Cherry Tree Cottage are fully met or exceeded. We have provided information about everything that we offer on our website so that you can make an informed decision about staying with us. We urge you, should you have additional questions, before you make a reservation, or phone (+61 2 6556 7788). In particular we would like to know if you are immuno-compromised in any way as providing this information for us will enable us to plan your stay with us in the most appropriate way. This is to ensure that when you make a booking to stay with us you can enjoy yourself in our unique and beautiful part of the world. These terms and conditions are designed to make it quite clear, when you do book accommodation with us, the responsibilities we both have. We provide exceptional accommodation in a wonderful environment and we want you to fully understand the nature of your commitment particularly concerning cancellations. So ... do please read the following material carefully and be sure of your travel or holiday needs prior to making your deposit. Deposits Accommodation can be reserved by paying a deposit or by payment in full. In either case the booking is confirmed as soon as the [card] payment is recorded through our electronic card system or your cheque is banked and debited to your account. The minimum deposit is the equivalent in Australian Dollars of one full night's accommodation or twenty five percent of your total accommodation costs whichever is the greater. This deposit is normally non-refundable. Depending on the circumstances of your cancellation request, however, the deposit may, at our sole discretion, be transferred to another time or refunded in part or in full. Payment Payments may be made by card (BankCard, VISA, MasterCard, American Express, Diners Club International and JCB International), cheque or money order. Please note that a booking cannot be confirmed until the funds are deposited to our account through electronic transfer or your cheque is cleared. Note also that we strongly suggest you phone or fax your card details to us (rather than email them) as the security of the Internet is not all that it might be. A phone call will also enable us to make personal contact with you as well and it gives you the opportunity to ask a few last minute questions. Your final payment may be made at any time and in any event no later than the day of your arrival. An invoice to a third party for payment of deposits or final payment will not be issued without prior agreement between us and on the understanding that the accommodation booking will not be confirmed until full payment is made. Payment for "extras" such as meals at Benbellen or "third party" expenditure by us on your behalf during your stay is expected to be made by cash, card or cheque prior to departure. Refunds If a cancellation is received more that one month prior to the commencement of your stay any excess monies paid over and above the minimum non-refundable deposit will be repaid to you. If a cancellation is received inside this period there will be no refund unless we are able to re-let the accommodation, in which case the amount of the non-refundable deposit will be deducted from any monies returned to you. If you cancel by default - without notice - all monies paid by you will be retained by us. If, without prior notice, you spend less time with us than you booked, either because you arrive after the scheduled date of your stay or you leave early, the full cost of the entire stay is payable. Check-In & Check-Out Check-in time is normally 2 pm though an earlier time may be arranged depending on the level of bookings at the time. Similarly check-out time is 10 am with a later time possible by agreement. A half-day rate is available by negotiation if you choose to stay beyond noon and the room is not required that evening. Smoking All the rooms at Benbellen, Cherry Tree Cottage and at Penlan Cottage are "non-smoking". Smoking is however permitted on the balconies at Benbellen if there are no other guests in residence at the time. Smoking is permitted on the verandahs at the Cottages. Ash-trays are readily available at all properties, so please ask for them. Shoes/sneakers One of the features of both houses is the fine polished flooring and Benbellen, Cherry Tree Cottage and Penlan Cottage are "shoe free" accordingly. We would greatly appreciate your use of the [clean] indoor slippers provided. Minimum Booking Periods At key holiday periods during the year a minimum booking period applies. This minimum period varies depending on the nature of the holiday period itself, particularly at Cherry Tree Cottage and Penlan Cottage. For example, there is a minimum three-evening booking required at Easter and at all other long or holiday weekends. Accidental Damage and Breakage No one is more tolerant of accidental breakages (glassware, crockery etc) than we are. In a sense, its part of "being on holiday". Damage to furnishings and fittings may well be something else and we reserve the right to charge guests with the costs of replacement, repair or otherwise bringing furnishings and fittings back to the extremely high standard we have set. Indeed it is a condition of occupancy of Cherry Tree Cottage and Penlan Cottage, in particular, that guests both report any breakages and/or damage to furnishings and fittings on departure and that they "make good" those items that would leave the Cottage at a lesser standard than when they arrived. Children Children are particularly welcome at Cherry Tree Cottage and Penlan Cottage, though we do expect parents to ensure that their children look after the cottages in a way that leaves them in as good a shape after the visit as when they arrived. In the interests of the safety of children staying with us and their enjoyment of the facilities we provide, it is important that parents know that we regard it as their full responsibility to ensure that any child under two years of age is personally and directly supervised in the child's use of the composting toilet, and that children of all ages are the direct responsibility of the parents in their use and enjoyment of the properties; this will involve a close following of any instructions provided by Sherry and Peter at the time of their visit. Bed Linen and other Items The Cottage comes fully equipped and all that guests need to bring with them is their clothes and something to eat for lunch and dinner. Full laundry facilities are provided at Penlan Cottage; laundry at Cherry Tree Cottage will be undertaken by arrangement at the nearby Benbellen homestead. The only exception to this is that if parents wish to make use of the fold-away cot we have at either Cottage, in which case they should bring their own cot linen and other cot bedding items. Pets The area around Penlan Cottage is not itself known for ticks although the area is and it is a good idea to make sure, before you arrive, that your pet is treated in a way that minimizes any harm that ticks might cause. Dogs are restricted at Cherry Tree Cottage due to its close proximity to our alpacas. It is also a good idea to have you pet treated for worms with a current certificate from your vet, particularly if you intend to visit us at the farm where we are anxious that our own pets remain "worm free". If you are accompanied by your pet at Penlan Cottage or Cherry Tree Cottage it is essential that you bring your own pet bedding and eating bowl as this is the best way to ensure that your pet is stress free during their stay with us. You should also know that dogs that are not de-sexed will NOT be allowed to stay at either cottage unless by prior agreement.  B and B Homepage | Sitemap | Guestbook | Reviews Package Deals | Tourist Information | Contact | Links Bed and Breakfast Recipes | E Greeting Cards  To Top of Page
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